Refund policy

We want you to be happy with what you buy from us. If something doesn't fit or isn't right, here's how returns work.

Returns window

30 days from the day your order is delivered.

What you can return

Anything that's still in original condition: unworn, with all tags, in the original packaging where applicable. We can't accept:

Items that have been worn outside, walked through puddles, or chewed
Wellness supplements that have been opened (food safety)
Custom-made or personalised items
Sale items marked Final Sale at the time of purchase

How to start a return

Email hello@underbunny.co.uk with your order number and which items you'd like to return. We'll reply within one working day with a returns address and label.

Postage

We cover the return postage on faulty or wrong items. For "doesn't fit" or "changed my mind" returns, you cover the return postage (typically £3–£5 via Royal Mail second class).

Refund

The refund goes back to the original payment method within 5 working days of us receiving the return. We don't deduct restocking fees.

Exchanges

Easiest to refund the return and place a new order for the right size — that way you don't wait for the original to arrive back before the new size ships.

Faulty items

If something arrives broken, damaged, or not as described: email us within 7 days of delivery and we'll replace it (free of charge, free return postage on the original) or full refund. Whatever is quickest.